Frequently Asked Questions
Everything you need to know about our handcrafted jewelry collection.
What materials are used in Sakura Hoseki jewelry?
We use premium materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting quality and shine.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the beauty of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place inside the provided Sakura Hoseki pouch.
Do you offer gift wrapping?
Yes, every order arrives in our signature blossom-themed gift box. You can also add a personalized gift message at checkout for no additional cost.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.